Genesys Online Test Questions May 2026

1-C, 2-B, 3-A

A. Use a single "Call Queue" action with time-based ring time; use a "Disconnect" action after hours. B. Use a "Schedule" action at the beginning of the flow. In the "In Schedule" branch, use two sequential "Call Queue" actions (Sales then Service) followed by a "Voicemail" action. In the "Out of Schedule" branch, go directly to a "Voicemail" action. C. Use a "Menu" action to ask the caller for input; use "Set Participant Data" to store the time. D. Use a "Conditional" action checking the hour; if hour < 17, connect to an external transfer number. genesys online test questions

Re-attempt the five questions above. If you scored 4 out of 5 or better, you are ready to schedule your exam. Good luck 1-C, 2-B, 3-A A

A. Recording > View All B. Quality > Evaluation Form > Edit C. User > Profile > Edit D. Call Monitoring > Silent Monitor E. Routing > Wrap-up Codes > Delete Use a "Schedule" action at the beginning of the flow

The Edge is the SIP proxy/router. Aurora is the real-time media engine. The Cassandra database stores all non-media data. Domain 2: Architect & Call Routing (25-30% of exam) This domain kills most candidates. Genesys Architect is a visual drag-and-drop tool, but the exam tests the logical flow of calls.